1. Introduction
At Planets Development, we are committed to providing exceptional customer service and promptly addressing any concerns, questions, or grievances you may have. This Customer Care and Grievance Policy (“Policy”) outlines how you can reach us, how we handle complaints, and how we strive to resolve issues efficiently and fairly.
2. Contacting Customer Care
You can contact our customer care team for any support, queries, or complaints related to our services through the following channels:
- Email: mail@planetsdevelopment.com
- Support Email: support@planetsdevelopment.com
- Website Contact Form: https://planetsdevelopment.com/lets-talk/
Our team is available Monday to Friday, 9 AM to 6 PM IST. We aim to respond to all inquiries within 24 hours on business days.
3. Complaint Handling Procedure
- Acknowledgment
Upon receipt of your complaint, we will acknowledge it within 24 hours during business days, providing you with a reference number for tracking. - Investigation
We will promptly investigate the issue in a fair and confidential manner, gathering relevant information from you and our internal teams. - Resolution
Our goal is to resolve complaints as quickly as possible, generally within 5 to 7 business days. We will keep you informed of progress and resolution steps. - Escalation
If you are not satisfied with the initial resolution, you may escalate by requesting your case be reviewed by a senior manager. We will aim to provide a final decision within 10 business days of escalation.
4. Customer Responsibilities
To help us serve you better and resolve issues promptly, please:
- Provide clear, complete information about your concern or grievance.
- Respond promptly to any follow-up questions.
- Keep reference numbers and correspondence for your records.
- Maintain respectful communication throughout the process.
5. Feedback and Continuous Improvement
Your feedback is valuable for us to improve our products and services. We encourage you to share suggestions or compliments by contacting our support team.
6. Confidentiality and Privacy
All complaints are handled confidentially and in accordance with applicable privacy laws. We do not share your complaint information with unauthorized third parties.
7. Limitations
This Policy applies only to services provided by Planets Development. Complaints related to third-party services or vendors (e.g., Digitonest International Private Limited for content creation) will be forwarded to those parties as appropriate.
8. Contact
For all customer care and grievance inquiries:
- Email: mail@planetsdevelopment.com
- Support: support@planetsdevelopment.com
- Website Contact: https://planetsdevelopment.com/lets-talk/
